Confidence

With Umbraco Confidence, we offer guaranteed support that ensures you'll receive help within 24 hours. This support is handled by people who know Umbraco by heart. The core team has experience with the inner-workings of umbraco and 100's of Umbraco implementations in every conceivable environment.

With Umbraco Confidence you get real solutions to your real challenges. Even better, before those challenges arise you can contact us for architectural advice to ensure that all your Umbraco implementations follow best practices.  Architectural advising is the cornerstone of Confidence. We believe it is cheaper, better and more fun to prevent a problem than to repair it later.

In addition, Umbraco Confidence includes all the tools included with Umbraco Complete plus five (5) Umbraco.tv accounts for your use.

The package includes:

• Umbraco Contour
• Umbraco Courier 2 Full version
• Umbraco Concierge
• Five accounts for umbraco.tv
• One year of free updates
• Licensing for one production and two development domains.
• Support from the Core Team
• Architectural advising

Feature Matrix

Features	Complete	Confidence 1 Year
Includes Umbraсо Соurier
Includes Umbraco Concierge
Includes Umbraco Contour
Full source code available
Support from the core team
Ticket system with full log
Support contact method		portal
Upgrade notification service
Guаrаnteed respоnse time		24 hours**
Support period		12 months
Architectural Advising		2 hours
Bug Fix Warranty
Renewal (per year)		€ 2.000
	Order now € 499	Order now € 3.000

Notes and conditions:

• Our support is available during the following hours
  • 9:00-16:00 UDT +1 (Copenhagen) Monday-Friday
  • 6:00-16:00 UDT -8 (Seattle) Monday-Friday
• Bug fix warranty guarantees a fix within 7 business days from date of confirmation
• The Umbraco Commercial Products License Agreement can be viewed here
• The Umbraco Support Terms and Conditions can be viewed here