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Team Lead for BlackOps

Do you believe that going to work every day should be fun?

At Umbraco, we deliver a world-class open source Content Management System (CMS) used by more than 500.000 websites globally.

We are looking to hire a new Team Lead for team BlackOps at Umbraco HQ. BlackOps is responsible for Huntsmen and also works to ensure the quality and processes of releasing our products. 

Huntsmen

Huntsmen are second level support at Umbraco HQ. This means that the huntsmen handle cases that are escalated from the SWAT-team (First level support). The tickets are related to all our products, from CMS-issues in Umbraco Cloud to on-premises issues for Umbraco Forms. 

Huntsmen also work as a breeding ground for new aspiring developers. The team-members may come from SWAT (support) or with a few years of experience, and get introduced to all our products. They learn what they need to find and debug issues, but also to fix them and build the tooling to prevent the most frequent ones from occurring again. We aim to always have two huntsmen on the team. 

As the team lead for BlackOps you are in charge of the huntsmen-team. You know Umbraco and the related products well and can handle most issues yourself. You love to work on helping our clients with their most technically complicated issues, and you love teaching, training and mentoring your team members. 

QA and community involvement

You also interact with our community as the steward of the (upcoming) Quality Assurance community-team. This means dealing with a team of volunteers and guiding the teams combined efforts. The QA team will work to heighten the quality of the software that we release, through both manual and automatic testing. As the team lead for BlackOps you are in charge of patch-releases for Umbraco CMS and other products.

As a continuation of the community-related QA initiatives, we expect to evolve and grow our general quality assurance handling at Umbraco HQ including your involvement in that process.

 

Product improvements and tooling

The primary goal is not to just “fight-off” issues, but to build the missing automation and tooling that will allow SWAT and other internal teams to handle more issues directly without escalation.

Furthermore, you will work to proactively help and guide the product teams mature our products, services and processes through proper prioritization, so fewer issues will occur in the first place.

Make it your role

As a team lead you will continually work to define and refine your role, priorities and the responsibilities of the team in close collaboration with the Program Manager CMS, Filip Bech-Larsen. 

Your qualifications

The most important qualification is your personality: Who you are, what values ​​and attitudes you have and your eagerness to learn. We are looking for an engaging and positive team player with a take-charge attitude and commitment to getting things done.

You are

  • Outgoing
  • Have a good sense of humour
  • Eager to excel
  • Self-motivated and a self-starter 

Your professional skills

  • Umbraco knowledge and experience
  • Have built multiple sites in different scenarios
  • Have mentored/trained new developers
  • Teamlead experience or ambitions

Plus points for

  • If you have built internal tooling
  • If you have QA experience
  • If you know and are already part of our Community

The job comes with

  • As part of the initial onboarding, we expect you to be in HQ in Denmark (Covid permitting)
  • Travel to Scandinavia 1-2 times a year for business, training and social
  • Home office or office space
  • Cell phone, laptop, travel expenses
  • Freedom to plan your work
  • Scandinavian inspired employment benefits

Place of work?

Anywhere in the world. You will have a little competitive advantage if you’re based in the UK, Australia or Denmark - but really anywhere goes.

You will never be alone, we will assign a buddy to you and also provide an extensive onboarding programme.

Application

Send your application and CV today to Christian Tvede, People, Love & Culture, cht@umbraco.dk. If you have any questions regarding this position, please reach out to our friendly CMS Program Manager, Filip Bruun Bech-Larsen, at fbb@umbraco.com or call +45 3121 9141.

About Umbraco A/S

Umbraco A/S is a Danish company with headquarters in Odense. The company was founded in 2005 and employs more than 70 people. More than 500,000 sites run Umbraco worldwide, and we are hungry for more. In addition, Umbraco is the friendliest CMS in the world and we probably have the best and most committed community you could ask for. Find out more about us at www.umbraco.com.

Loved by developers, used by thousands around the world!

One of the biggest benefits of using Umbraco is that we have the friendliest Open Source community on this planet. A community that's incredibly pro-active, extremely talented and helpful.

If you get an idea for something you would like to build in Umbraco, chances are that someone has already built it. And if you have a question, are looking for documentation or need friendly advice, go ahead and ask the Umbraco community on Our.

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