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Third party suppliers

The suppliers we use in order to provide you with the Umbraco products and services

In the table below you'll find a list of the suppliers, we use for our various products and services. Suppliers that through their system will process our customer's/user's personal data as a sub-processor.

For our suppliers inside Europe, we collect Data Protection Agreements (DPA) with incorporated, and their legal ground for processing data is based on the GDPR. 

As of September 2023, we still rely on the SCC and from July 2023  include the Dataprivacy Framework as legal grounds for processing third-party data transfers. 

Supplier

Function

Product used/ Involved/ Support*

Location of data center

Legal grounds for processing 

Microsoft Azure Hosting platform (Umbraco offers multiple hosting locations dedicated to the specific project) Umbraco Cloud, Heartcore, & Support EU West, US East, UK South, AUS DPA incorporated with SCC and DPF
Cloudflare Caches public traffic in local servers (CDN) for public traffic for Umbraco Cloud. Umbraco Cloud, Heartcore, Support Global DPA incorporated with SCC and DPF
Twilio Email service for Umbraco Cloud (Sendgrid) Umbraco Cloud, Heartcore US DPA incorporated with SCC and DPF
Atlassian Public service status page with operational information on systems and custom messages. (Statuspage.io)  Umbraco Cloud, Heartcore US East DPA incorporated with SCC and DPF
GitHub GIT repositories Umbraco Cloud, Heartcore, Support EU & USA DPA incorporated with SCC and DPF 
Zendesk Ticket/mail customer support tool Umbraco Cloud, Heartcore, Support EU, US DPA incorporated with SCC and DPF
Intercom Ticket/mail customer support tool Umbraco Cloud, Heartcore, Support US East DPA incorporated with SCC and DPF
Delighted Collect customer feedback from support requests Umbraco Cloud, Heartcore US East DPA incorporated with SCC 
Nuuday A/S Umbraco Support phone service (Relatel) Umbraco Support EU DPA
Eurekos LMS platform for Umbraco Training Umbraco Training EU DPA
Verizon Umbraco Support phone service - US Umbraco Support US DPA incorporated with SCC 
ZoHo Customer Relations Management (CRM) Umbraco Cloud, Heartcore, Support Netherlands & Ireland DPA incorporated with SCC and DPF (Currently being investigated in terms of inactive DPF)
RingCentral Sales department, connecting with potential and already partners and customers Umbraco Cloud, Heartcore US DPA incorporated with SCC and DPF 
Zoom Webinar software and sales meeting tool Umbraco Cloud, Heartcore, Support Netherlands (EU), US DPA incorporated with SCC 
Apollo Sales Intelligence & Sales Engagement Solution     DPA incorporated with SCC
Calendly Sales demo scheduling platform   USA DPA incorporated with SCC
Active Campaign To deliver e-mails with product information and security updates to customers and users of Umbraco, handle lead-scoring and marketing automation. Umbraco Cloud, Heartcore EU & USA DPA incorporated with SCC and DPF
SpotMe Event management system     DPA incorporated with SCC and DPF
Universe Event ticket system     DPA incorporated with SCC
E-conomic ERP-system including daily bookkeeping, invoicing, handling of VAT All Products Netherlands DPA
Google Workspace Email, document storage/ sharing Umbraco Support Global DPA incorporated with SCC and DPF
Slack Cross-platform instant messaging service Umbraco Cloud, Heartcore, Support EU & USA DPA incorporated with SCC and DPF

 

*Umbraco support is included in the paid plans of Umbraco and to some extent in the free versioning of Umbraco and comes with various benefits and response times. We help customers with their support needs and might interfere with Personally identifiable information, which we handle with care and respect.

The data processor can use other Umbraco Subsidiaries as sub-processors without listing them above and without notifying the data controller.


Audit procedures / annual inspection

We audit our data processors regularly using a risk-based approach to verify their compliance with our data processing agreement. Such will usually be in the form of questionnaires or review of certificates/audit reports, etc., and usually occur every six months. However, the risk-based approach may impact the frequency and intensity of the audit.

Last update on this site: 

October 2023

What was changed:

October 2023: Removed Momentive - no longer used.
October 2023: Removed Sessionize - due to data classification not relevant
October 2023: Added Apollo.io
October 2023: Added Eurekos
October 2023: Added Universe
October 2023: Added Calendly
October 2023: Added Verizon

 

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