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Third party suppliers

The suppliers we use in order to provide you with the Umbraco products and services

In the table below you'll find a list of the suppliers, we use for our various products and services. Suppliers that through their system have access to our customer's/user's personal data as a sub-processor.

For our suppliers inside Europe, we collect Data Protection Agreements (DPA) and their legal ground for processing data is based on the GDPR. Prior to July 16th, 2020, Privacy Shield was the legal reason for US companies to handle data with the same high security as in the EU. 

Due to the invalidation of Privacy Shield from July 16th, the SCC (Standard Contractual Clauses) is now the legal reason to transfer data between companies in the EU and e.g. the US. 

 

Supplier

Function

Product used/ Involved/ Support*

Link to DPA or SCC

Location of data center

Legal grounds for processing 

Within Europe          
Microsoft Azure Hosting of websites Umbraco Cloud, Heartcore, Uno & Support Link Netherlands

Within the EU

E-conomic ERP-system including daily bookkeeping, invoicing, handling of VAT All Products Link Netherlands

Within the EU

ZoHo Customer Relations Management (CRM)n Umbraco Cloud, Heartcore, Uno, Support Link Netherlands & Ireland

Within the EU

Nuacom

The support team is reaching trials by using this system to call customers

Umbraco Cloud, Heartcore, Uno Link Ireland Within the EU

Outside EU

         

Ringcentral

Sales department, connecting with potential and already partners and customers Umbraco Cloud, Heartcore, Uno Link US SCC

Zendesk

Ticket/mail customer support tool Umbraco Cloud, Heartcore, Uno, Support Link US East SCC

Intercom

Chat support tool  Umbraco Cloud, Heartcore, Uno, Support Link US East SCC
Sendgrid Email service for Umbraco Cloud Umbraco Cloud, Heartcore, Uno Link

US

SCC
Statuspage.io Public service status page with operational information on systems and custom messages.  Umbraco Cloud, Heartcore, Uno

Link

US East SCC

SurveyMonkey

Polling and Feedback Umbraco Cloud, Heartcore, Uno Link US SCC
Delighted To collect NPS from survey responses sent to users that engage on our support platforms.

Umbraco Cloud, Heartcore, Uno

TBA US East SCC
Zoom Webinar software Umbraco Cloud, Heartcore, Uno, Support Link

Netherlands (EU), Australia, US

SCC
Cloudflare Caches public traffic in local servers (CDN) for public traffic for Umbraco Cloud. Umbraco Cloud, Heartcore, Uno, Support Link

Global

SCC
GitHub GIT repositories Umbraco Cloud, Heartcore, Uno, Support TBA

EU & USA

SCC
Slack Primarily Internal Communication tool, however, Gold Partners are invited in. Umbraco Cloud, Heartcore, Uno, Support Link

EU & USA

SCC
Active Campaign

To deliver e-mails with product information and security updates to customers and users of Umbraco, handle lead-scoring and marketing automation.

Umbraco Cloud, Heartcore, Uno TBA

EU & USA

A joint data controller agreement is being created with Ackermann

*Umbraco support is included in the paid plans of Umbraco and to some extent in the free versioning of Umbraco and comes with various benefits and response times. We help customers with their support needs and might interfere with Personally identifiable information, which we handle with care and respect.


Audit procedures / annual inspection

We audit our data processors on a regular basis using a risk-based approach to verify their compliance with our data processing agreement. Such will usually be in the form of questionnaires or review of certificates/audit reports etc. and usually take place every six months. However, the risk-based approach may impact the frequency and intensity of the audit.

Latest update on this site: 

January 2021

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