In the table below you'll find a list of the suppliers we use for our various products and services. Suppliers that through their system have access to our customer's/user's personal data as a sub-processor.
For our suppliers inside Europe, we collect DPA (Data Protection Agreements) and their legal ground for processing data is based on the GDPR. Prior to July 16th, 2020, Privacy Shield was the legal reason for US companies to handle data with the same high security as in the EU.
Due to the invalidation of Privacy Shield from July 16th, the SCC (Standard Contractual Clauses) is now the legal reason to transfer data between companies in the EU and e.g. the US.
Supplier |
Function |
Location of data center |
Legal grounds for processing outside the EU |
| Within Europe | |||
| Microsoft Azure | Hosting of websites (Umbraco Cloud, Heartcore, Uno) | Netherlands | Within EU, so not relevant |
| e-conomic -Accounting software | ERP-system including daily bookkeeping, invoicing, handling of VAT | Netherlands | Within EU, so not relevant |
| ZoHo | Customer Relations Management (CRM)n | Netherlands & Ireland | Within EU, so not relevant |
| Outside EU | |||
| Zendesk | Ticket/mail customer support tool | US East (Northern Virginia), US West (Oregon) | SCC |
| Intercom | Chat support tool | US East (Northern Virginia), US West (Oregon) | SCC |
| Sendgrid | Email service for Umbraco Cloud |
Herndon, VA, Las Vegas, NV Chicago, IL |
SCC |
| Statuspage.io | Public service status page with operational information on systems and custom messages. You can subscribe to updates on the site. | US East (Northern Virginia), US West (Oregon) | SCC |
| SurveyMonkey | Polling and Feedback | USA | SCC |
| Delighted | To collect NPS from survey responses sent to users that engage on our support platforms. | US East (Northern Virginia) | SCC |
| Zoom | Webinar software |
Netherlands (EU), Australia, US (NY and CA) |
SCC |
| Cloudflare | Caches public traffic in local servers (CDN) for public traffic for Umbraco Cloud. |
Global |
SCC |
| GitHub | GIT repositories |
EU & USA |
SCC |
| Slack | Primarily Internal Communication tool, however, Gold Partners are invited in. |
EU & USA |
SCC |