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Third party suppliers

The suppliers we use in order to provide you with the Umbraco products and services

In the table below you'll find a list of the suppliers we use for our various products and services. Suppliers that through their system have access to our customer's/user's personal data as a sub-processor.   

For our suppliers inside Europe, we collect DPA (Data Protection Agreements) and their legal ground for processing data is based on the GDPR. Privacy Shield is used as the legal ground for processing data outside of EU.

 

Supplier

Function

Location of data center

Legal grounds for processing outside the EU

Within Europe      
Microsoft Azure Hosting of websites (Umbraco Cloud, Heartcore, Uno) Netherlands Within EU, so not relevant
e-conomic -Accounting software ERP-system including daily bookkeeping, invoicing, handling of VAT Netherlands Within EU, so not relevant
ZoHo Customer Relations Management (CRM)n Netherlands & Ireland Within EU, so not relevant
       
Outside EU      
Zendesk Ticket/mail customer support tool US East (Northern Virginia), US West (Oregon) Privacy Shield
Intercom Chat support tool  US East (Northern Virginia), US West (Oregon) Privacy Shield
Sendgrid Email service for Umbraco Cloud

Herndon, VA, Las Vegas, NV Chicago, IL

Privacy Shield
Statuspage.io Public service status page with operational information on systems and custom messages. You can subscribe to updates on the site. US East (Northern Virginia), US West (Oregon) Privacy Shield
SurveyMonkey Polling and Feedback USA Privacy Shield
Delighted To collect NPS from survey responses sent to users that engage on our support platforms. US East (Northern Virginia) Privacy Shield
Zoom Webinar software

Netherlands (EU), Australia, US (NY and CA)

Privacy Shield
Cloudflare Caches public traffic in local servers (CDN) for public traffic for Umbraco Cloud.

Global

Privacy Shield
GitHub GIT repositories

EU & USA

Privacy Shield
Slack Primarily Internal Communication tool, however, Gold Partners are invited in.

EU & USA

Privacy Shield

 

 

 

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