Third party suppliers

In the table below you'll find a list of the suppliers, we use for our various products and services. Suppliers that through their system have access to our customer's/user's personal data as a sub-processor.

For our suppliers inside Europe, we collect Data Protection Agreements (DPA) and their legal ground for processing data is based on the GDPR. Prior to July 16th, 2020, Privacy Shield was the legal reason for US companies to handle data with the same high security as in the EU. 

Due to the invalidation of Privacy Shield from July 16th 2020, the SCC (Standard Contractual Clauses) is now the legal reason to transfer data between companies in the EU and e.g. the US. 

 

Supplier	Function	Product used/ Involved/ Support*	Link to DPA or SCC**	Location of data center	Legal grounds for processing
Within Europe
Microsoft Azure	Hosting of websites - Umbraco EU Datacenter option	Umbraco Cloud, Heartcore, & Support	Link	Netherlands	Within the EU
E-conomic	ERP-system including daily bookkeeping, invoicing, handling of VAT	All Products	Link	Netherlands	Within the EU
ZoHo	Customer Relations Management (CRM)	Umbraco Cloud, Heartcore, Support	Link	Netherlands & Ireland	Within the EU
Momentive	Polling and Feedback (former known as Survey Monkey)	Umbraco Cloud, Heartcore	Link	EU	Within the EU
Nuuday A/S	Umbraco Support phone service	Umbraco Support	Link	EU	Within the EU
Sessionize	Community event platform		Link	EU	Within the EU
Outside EU
Microsoft Azure	Hosting of websites - Umbraco US Datacenter option	Umbraco Cloud, Heartcore, & Support	Link	US East	SCC
Ringcentral	Sales department, connecting with potential and already partners and customers	Umbraco Cloud, Heartcore	Link	US	SCC
Zendesk	Ticket/mail customer support tool	Umbraco Cloud, Heartcore, Support	Link	EU, US	SCC
Intercom	Chat support tool	Umbraco Cloud, Heartcore, Support	Link	US East	SCC
Twillio	Email service for Umbraco Cloud (Sendgrid)	Umbraco Cloud, Heartcore	Link	US	SCC
Atlassian	Public service status page with operational information on systems and custom messages. (Statuspage.io)	Umbraco Cloud, Heartcore	Link	US East	SCC
Delighted	To collect NPS from survey responses sent to users that engage on our support platforms.	Umbraco Cloud, Heartcore	Link	US East	SCC
Zoom	Webinar software	Umbraco Cloud, Heartcore, Support	Link	Netherlands (EU), US	SCC
Cloudflare	Caches public traffic in local servers (CDN) for public traffic for Umbraco Cloud.	Umbraco Cloud, Heartcore, Support	Link	Global	SCC
GitHub	GIT repositories	Umbraco Cloud, Heartcore, Support	Link	EU & USA	SCC
Slack	Primarily Internal Communication tool, however, Gold Partners are invited in.	Umbraco Cloud, Heartcore, Support	Link	EU & USA	SCC
Active Campaign	To deliver e-mails with product information and security updates to customers and users of Umbraco, handle lead-scoring and marketing automation.	Umbraco Cloud, Heartcore	Link	EU & USA	Internal procedures undergoing - reach out if any questions.
SpotMe	Event management system	All Products	Link	Global	SCC
Google Workspace	Email, document storage/ sharing	Umbraco Support	Link	Global	SCC

*Umbraco support is included in the paid plans of Umbraco and to some extent in the free versioning of Umbraco and comes with various benefits and response times. We help customers with their support needs and might interfere with Personally identifiable information, which we handle with care and respect.

** We link unsigned DPA/ SCC reports due to internal policies and processes 

Audit procedures / annual inspection

We audit our data processors on a regular basis using a risk-based approach to verify their compliance with our data processing agreement. Such will usually be in the form of questionnaires or review of certificates/audit reports etc. and usually take place every six months. However, the risk-based approach may impact the frequency and intensity of the audit.

Latest update on this site: 

September 2022