CICMP

Background

CICMP faced growing challenges managing its digital sales and operations.

As a leading hydraulic components distributor, CICMP needed a scalable solution to support its expanding B2B customer base across multiple countries. The existing webshop lacked multilingual support, had no ERP integration, and couldn’t handle increasing order volumes efficiently. Without a modern system, CICMP struggled with slow order processing, inconsistent customer experiences, and a limited ability to scale — making it critical to modernize its digital infrastructure.

Solution

A scalable, multilingual webshop with seamless ERP integration.

We developed a new multilingual webshop using Umbraco 10, tailored to CICMP’s B2B requirements. The solution was tightly integrated with Microsoft Business Central via REST APIs, enabling real-time access to product and order data. We also implemented a high-availability architecture, performance-optimized caching, and a robust permissions system for different customer types.

Key innovations included a custom hydraulic hose configurator and automated image management using Azure Blob Storage. Challenges such as complex ERP workflows were addressed through close collaboration and custom interface development.

Impact

Faster operations, higher sales, and an enhanced customer experience.

With the new webshop and ERP integration, CICMP achieved a 30% increase in online sales and a 40% reduction in order processing time. The high-availability setup ensured 99.9% uptime, delivering a smooth and reliable experience for customers. Multilingual support expanded CICMP’s reach across Europe, while automation and performance enhancements significantly boosted internal efficiency. Collectively, these improvements strengthened CICMP’s market position and laid the groundwork for future growth.