When looking for an internship, a lot of the places seemed really corporate, but it wasn’t that vibe I got from Umbraco when they were out presenting their company to us. They seemed friendly - yeah that was a shameless Umbraco plug 😉 - and I heard they were looking for people for their S.W.A.T team (Support Warriors and Troubleshooters), and seeing as I’ve worked several places where I worked with people and customer service, I found it pretty fitting to apply for a job here.
Back when I was working at a store, my boss always told me that “a smile costs nothing, but gives so much”, that sentence has always stuck with me. Of course, it’s hard to transfer a real-life smile onto the online chats and emails, but smiling to people gives a certain positive vibe and it’s that vibe I will try to transfer into my conversations when I do support 😄
Getting started here has been a joy. Having a buddy assigned that you always can reach out to is a great safety net, and my buddy Eric has been a great pal, so far 😉 I remember the first couple of days when I got here, it felt surreal, and coming straight from school it almost felt like I was stepping into a completely new world.
But my buddy Eric was there from day one to help me with any questions, he helped me get settled and basically made sure that I was up to date with everything I needed in order to start working. He still helps me with all the questions I ask him, even when I’m being annoying 😁