It’s been a long wait for “Jim’s Tips and Trick no. 3”. The reason for this is partly because Jim has been assigned an additional support role - Baby Support 👶. Congratulations! Another reason is that this episode of Jim’s Tips and Tricks has been thoroughly investigated. Recently, Jim has kept a close eye on the type of questions he’s been getting on support to make sure that this blog post gives you answers to the questions you might be sat with right now.. Or in the near future...
Welcome to the third of Jim's Tips and Tricks. In this blog post I want to guide you through your profile options because often, this is where you find your answers.
On support I’ve recently had questions like: “Where do I find my invoices?”, “I just bought a license, where can I find it?” and “How do we assign employees to our Umbraco TV subscription?”. These are all good questions and the answer is almost always the same: You do can get/find this on your Umbraco.com profile.
But where exactly? That’s what I want to brief you on. I’ll take you through a summary of all the options on your profile on umbraco.com so you know exactly where to go to find your answers:
When you log in to your account on Umbraco.com it looks like this:
After logging in you’ll be given access to your profile. The profile view gives you the following options:
And let me just briefly summarise what the different options are so you know where exactly to find whatever you might be looking for:
If you or your company has a support agreement, you will be able to submit a support ticket directly to the Umbraco HQ support team from this option. So if you ever get stuck, this is where to go to help you back on the right track.
If you don’t yet have a support agreement, you can easily sign up for one right here.
Your event reservations
Here you will have an overview of all the Umbraco events that you have signed up for. This could be training courses or Code Garden tickets that you have purchased.
You also have to go to this option if you want to assign tickets/training seats to your colleagues.
This is an important one! Here you can see the licenses that you have purchased and also configure your new license files and download these. This is where you find your licenses for Umbraco Forms and Umbraco Courier. And if you’ve purchased any additional domains for your existing licenses, this is also where you’d need to go to download these.
This is a relatively new option for you guys. This is where you can update your subscription details, for example, update your credit card details.
If you have an Umbraco Cloud subscription this will also be where you would go to cancel your subscription (which, of course, would be a silly thing to do 😉 ).
Create customer licenses
This option will only be available for Enterprise Support customers or if you are a Gold Partner. This is the place for setting up Forms and Courier licenses to your organization.
Also an important one as it will bring a smile on your accountant’s lips 😊 . This is where you can find and download all your invoices.
Training and tests
If you have completed one or more training courses, this is where you can take the related tests and get certified. After completing the tests your certification details will automatically be updated on umbraco.com.
Get an simple overview of your official Umbraco certifications and your certification status. This is also where you find your certification badge for you to download and show off wherever you please.
If you have a support agreement you also have Umbraco TV accounts available for you and your colleagues. Start exploring and learning different aspects of Umbraco with these step-by-step videos.
To get your hands on your assigned Umbraco TV subscriptions go here, register and start learning Umbraco on your time.
Redeem a voucher
If you have a voucher code you will be able to redeem it here… as it says in the title 😉
If you have any questions, now you should know where to find the answers.
I’m joking 😉 of course I’m still here to answer all your questions. Perhaps you need help to either configure or reconfigure an existing license? Or help with something completely else? Please feel free to contact me or any of my awesome support colleagues.
That’s it from me this time. In two weeks time I’ll reveal yet another handy Umbraco tip.
Want to read my no. 1 and no. 2 Tips and Tricks? You can find it in the Blog Archive at the top left of this page.