Here you will find answers to the questions we most commonly hear from people that are wondering about if Umbraco Cloud is the right product for their business. The answers you will find here are of a non-technical nature and are meant to be understandable to anyone interested in Umbraco Cloud.

If you are looking for more technical details, you should visit the Umbraco Cloud FAQ on our.umbraco.com which is meant for developers and goes into greater technical detail.

Can I try before I pay?

Yes, you can take a free trial of Umbraco Cloud and test it for 14 days with no obligation to buy.

Is it a special version of Umbraco that’s used?

No. It's the same as the latest version of Umbraco that you can download.

How do Automated Upgrades work?

We automatically upgrade to the latest patch version of Umbraco CMS (such as 7.4.x). For minor upgrades, you’ll get a button in the interface to decide if you want to move to that version (such as 7.5.0) when it comes.

When we make a new patch version, we first run it through our test suite, then test it on 10 test-sites (which are copies of “real” customer sites that we’ve been given permission to use). When all that passes, we roll out the upgrade in batches of 100 to customer accounts.

Read more about upgrades here

Can I run my high traffic site on Umbraco Cloud?

Currently we have benchmarked a "well built" site with approximately 50,000 unique visitors per day (~1.5mm per month) that performs very well. For business critical, high traffic sites, we recommend that you look into Umbraco Cloud Professional and Umbraco Cloud Enterprise possibly in combination with a dedicated server.

Can my site auto-scale?

Currently, auto-scaling is not available but something we’re investigating as a future feature.

Can I setup a load balanced Umbraco Cloud site?

No.

How many resources (such as CPU, memory, storage and bandwidth) does each site have on Umbraco Cloud?

There is no limit on resources, but all regular Umbraco Cloud projects share the same pool of resources. Usually a site has a low constant resource usage and there is plenty of room for a given site to spike for a period of time.

If you want to know more about dedicated resources, reach out to us.

I want to run many different sites in a single instance to save on cost, can I do this?

We recommend one site/domain per project. But of course, if you have sites that make sense to put together in a single project then that's fine too, for example, multi-language sites. The benefit is convenience, versus stability as all sites in a project share resources.

So, if you use a single instance for multiple sites currently outside of Umbraco Cloud then doing the same within Umbraco Cloud should be fine. Be aware that there is a limit of 15 hostnames.

I need to create multiple similar sites. How do I handle this in Umbraco Cloud?

If you have at least one paid Umbraco Cloud subscription, you can use the Baseline functionality to create new projects based on the existing project. Read more about Baselines in the documentation.

Can I run in multiple Azure Regions?

No.

Can I choose which Azure Region my projects run in?

No. All services currently run in the Azure West Europe region.


Can I use all Umbraco packages on Umbraco Cloud?

Look for the “Works on Umbraco Cloud” badge on the Packages section on Our Umbraco.

We use community packages with our current implementation, are they supported on Umbraco Cloud?

Most existing packages work on Umbraco Cloud and we’re constantly working on making support for more.

You can find the current packages that are supported on Umbraco Cloud here.

You are welcome to test the package yourself or contact the package creator to see if they have tried it on Umbraco Cloud.

Can I use custom .NET code?

Yes, you can make your Umbraco implementations just as you're used to, including custom .NET assemblies.

How is Umbraco Cloud different from Azure Web Apps?

The main difference is that compared to Azure hosting a lot of the manual labor of setting up a site is automated or has been made easier.

We provide a lot of extra functionality on top of the Azure hosting and you don't have to worry about managing the hosting infrastructure.

Features such as automatic updates, Baseline, automated encryption with Umbraco Latch and team collaboration features are all included in Umbraco Cloud.


How is my information backed up? Are there redundancies in place?

We are using the LRS plan, which you can read about in the official Azure documentation.

Your website is on 3 redundant disks and we use Premium Storage so all information is on SSD-disks, which increases performance.


Does the hosting include any 24-7 monitoring / DDoS protection?

Yes, we actively monitor the service at all times. The service as a whole, can detect when a particular site is experiencing extraordinary load and begins to isolate the site in question to leave resources available for other sites. The feature is designed specifically with DDoS in mind but also serves to isolate sites with misbehaving code. We recommend you always use a DNS level DDoS protection approach as a first line of defense.

More information on the Azure DDoS protection approach can be found in the official Azure security whitepaper.


Is Umbraco Cloud able to support PCI or HIPAA applications?

Azure data centers are PCI compliant. Read more in the official PCI compliance documentation.

The service is 100% contained within the data center. There is currently no cloud provider HIPAA compliance. The Azure data center is ISO 27001 compliant which is a superset of HIPAA. Read the official HIPAA compliance documentation.



Can I move my site from Umbraco Cloud?

Of course. Umbraco Cloud uses the very same Umbraco version that you can download and use on your own. So if you decide that Umbraco Cloud isn’t right for you or your sites then you can clone your site, restore your data locally, and delete your Umbraco Cloud project. We’ll be sad to see you go, but also understand there is a huge variety in requirements so support and encourage you in choosing the best solution for your specific site needs.




Can I move my existing site to Umbraco Cloud?

Umbraco Cloud is best when used as the base for a new project. There is a specific way of working with Umbraco and Umbraco Cloud in order to take full-advantage of the service. That’s not to say you can’t migrate an existing site, only that some changes may be required in order for your site to fully work with Umbraco Cloud. For more information read our guide to moving an existing site, check out the documentation.



Can we run Umbraco Cloud on-premise?

The infrastructure component of Umbraco Cloud is very large and not something that can easily be managed on premise. Thus, we don’t offer it.



Can I deploy to an on-premise site instead of running my live site on Umbraco Cloud?

Not currently, but it’s a frequent request and something we’ll be looking into.



Is it possible to add custom tables in addition to the Umbraco Cloud database?

Yes, you can create custom tables in the database. Simply navigate to the connection strings to the databases on the different environments under the menu item connection details in the settings menu. See the full guide in the documentation.


I would love to use Websockets on my site. Is this possible?

Yes it is! Websockets are enabled on all sites, old and new.



Does Umbraco Cloud include support?

Yes! We can help you with all Umbraco Cloud related questions, more specifically setting up sites, deployments between environments and hosting features.

Umbraco Cloud has great documentation and quick how-to videos to help you get started fast and work efficiently. When you need support for your Umbraco work we have the Professional Plan with Support which includes the full Umbraco Support product.

Do you have other questions that was not answered above?

If you don't know Umbraco, here are some numbers behind the world's friendliest CMS

One of the biggest benefits of using Umbraco is that the community is incredibly pro-active, extremely friendly and helpful.

Chances are that if you get an idea for something you would like to build in Umbraco, someone has already built it. So it is very likely that you can get good and friendly advice from someone from the Umbraco community on Our- just ask.

Number of active installs
443.450
Number of active members in the community
221.745
Known free Umbraco packages available
1.211

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