Chartered Institution of Building Services Engineers (CIBSE)
A Digital Platform Built for Engineers, Designed for Impact
Background
The Chartered Institution of Building Services Engineers (CIBSE) is a globally recognised authority on building services engineering. Its website plays a crucial role in delivering training, professional guidance, standards, and support to members across the world. However, the previous platform created friction for both users and internal teams.
Visitors struggled to navigate the site, locate training, or access key application support pages. Search functionality was weak, and internal workflows were held back by rigid content management tools. CIBSE needed a complete redesign that would simplify journeys, integrate with essential systems, and reflect its status as an innovative, future-ready organisation.
“Thank you so much to the Cantarus team for all their hard work and support in getting the new CIBSE website live – we’ve felt very looked after! We’ve been absolutely loving the new site; the go-live process was seamless and very smooth. Since we launched, we’ve had so much positive feedback from our users.”
Richard Howard, Web Manager, CIBSE
Solution
Cantarus partnered with CIBSE to rebuild its digital platform using Umbraco CMS — creating a streamlined, accessible, and integrated experience that supports members and staff alike.
Key solution highlights:
- Revamped information architecture and navigation, guiding users to content based on their professional needs
- Advanced search and filtering, improving content discoverability across training, CPD, publications, and standards
- Salesforce/Fonteva CRM and SSO integration, enabling secure access to member data, events, and personalised experiences
- mycareerpath integration, allowing members to track CPD progress via a centralised platform
- Jobs feed integration, supporting career development
Three complex tools ported and optimised:
- Energy Benchmarking tool, fully redesigned with improved functionality and a modern graphical UI
- Symbols download centre, enabling individual or package downloads of CIBSE standards
- Weather Data integration for professionals conducting building performance simulations
- Modular CMS architecture, empowering the CIBSE team to manage and launch content independently
- Accessibility compliance and mobile optimisation, ensuring high performance across devices
Impact
The new CIBSE website has significantly improved how members access, use, and engage with digital services. Key user journeys — including applying for membership and accessing training — are now faster and easier to navigate. Internally, the site supports faster content updates and integrated data flows.
The new platform has laid the groundwork for continuous digital evolution, delivering real value to members and positioning CIBSE for long-term growth.
The Results
+
unique views of Membership Finder within 4 months
%
increase in visitors in the first week post launch
%
increase in visits to Help for Applicants page
