Children's Hospital of the King's Daughter
Revitalizing with Umbraco for Future-proofed Scalability and Flexibility
Background
Children’s Hospital of The King’s Daughters (CHKD) is a leading pediatric hospital dedicated to providing high-quality care to children and their families. Recognizing the need to modernize its digital experience, CHKD partnered with Diagram to migrate their CMS from Ektron to Umbraco, completely revamping their website design, enhancing data integrations, and prioritizing web accessibility. The goal was to create an intuitive, user-friendly platform that puts patient families first while streamlining content management and backend infrastructure.
CHKD’s digital infrastructure presented several obstacles including outdated CMS technology, user experience issues, mobile responsiveness, inefficient content management, and data integration complexity.
Solution
Before making the switch, we conducted a thorough evaluation to determine the best CMS solution for CHKD’s long-term needs. Umbraco stood out for its flexibility, scalability, and intuitive content management capabilities. The migration process was structured to minimize downtime and ensure a seamless transition, allowing CHKD’s team to quickly adapt to the new system.
A complete website overhaul was necessary to better serve CHKD’s audience. We developed a clean, responsive design optimized for both desktop and mobile users, ensuring accessibility compliance with WCAG standards. By creating a visually engaging site that aligns with CHKD’s mission of care and compassion, we provided an experience that’s not only functional but also welcoming and intuitive for families seeking critical healthcare information.
Impact
The website redesign and rebuild delivered meaningful improvements in both user experience and site performance. Highlights included: improved search and provider tools, enhanced look and feel, increased user engagement, traffic growth to priority pages, and more effective CTAs.
