Umbraco Support is the surest way to ensure your team has the tools they need to boost their productivity and your sites are well cared for. With umbraco.tv accounts, licensing, and expert support you're sure to create great Umbraco sites with more confidence and in less time.
- Flexible Licensing Each Umbraco Support contract is assigned to a single domain, includes all sub-domains as well as two specified development or staging domains. We also include licensing for unlimited use on your localhost and domain.local sites so there’s no worries about developer licensing.
- Umbraco Forms Everyone deserves a form creator that's as easy to use as Umbraco, so we built just that. Whether it's a simple contact form or an advanced multi-step questionnaire that integrates with 3rd party services - it'll be a breeze.
- Umbraco Courier Courier solves the problem of complicated, headache-inducing deployments. It automatically detects the parts you need, transfers them to the Umbraco site you want, and ensures that everything is safely installed. Your developers will thank you and can use their saved time crafting amazing and impressive sites!
- Umbraco.tv Umbraco.tv will help you go from zero to Umbraco hero at a pace that suits you. Our easy to follow online training videos and written docs will give you the fundamental knowledge to build awesome Umbraco websites.
- Full Source Code All Umbraco CMS source code is freely available and uses the OSI-approved MIT license so there’s no need to hesitate in choosing Umbraco for any client, government, or NGO.
- Support from Umbraco HQ Your support requests are handled by people who know Umbraco by heart. The support team has experience with the inner-workings of Umbraco and 1000's of implementations in every conceivable environment. And if there’s an issue they can’t solve, they have a main line into the entire Umbraco core development team to help resolve your issue.
- Online Support Management System Your support requests are routed to a robust management system where you can keep track of which requests are open and which have been resolved. For Enterprise Support customers, any member of your email domain is automatically added to the system and can view all requests streamlining your teams access. Enterprise Support requests are also automatically assigned the highest priority.
- Guaranteed Response Time We’ll get back to you within 24-hours guaranteed, and our average response time is less than 4-hours so you won’t have to wait long to hear from us. For Enterprise Support customers we guarantee an 8-hour response time, but our average response time is less than 2-hours.
- Bug Fix Warranty Our bug fix warranty guarantees a fix within 7 business days from date of confirmation for defects in the Umbraco CMS that are considered severity 1 or relate to security. This gives you the assurance that, if there is a defect, it will be addressed in a timely manner.
- Architectural Advising With Umbraco Support you get real solutions to your real challenges. Even better, before those challenges arise you can contact us for architectural advice to ensure that all your Umbraco implementations follow best practices. Architectural advising is the cornerstone of support. We believe it is cheaper, better and more fun to prevent a problem than to repair it later. Available with Gold and Enterprise support plans.
View the Terms and Conditions for Umbraco Support and Umbraco Gold Support