Hypercare
Book a personal backup team of Umbraco experts
What is hypercare?
Launching a major project can be stressful. Even with the best preparation, unexpected challenges can arise. That’s where Hypercare comes in—giving you the extra reassurance you need when you finally click “Launch.”
With Hypercare, you can book a dedicated team of Umbraco HQ experts to be on standby, ensuring your launch goes as smoothly as possible. If something unexpected happens, we’ll act fast to guide you through the resolution and help you overcome any challenges.
We provide expert guidance and support, but we do not take over your code or apply changes directly. Our goal is to help your team navigate challenges while keeping you in control of your deployment.
So you can focus on celebrating your success—and sleep soundly, knowing your project is backed by Umbraco experts.
When to use hypercare?
Hypercare is designed for business-critical launches where downtime or disruptions could have significant consequences. This could include:
✔️ Going live with your new website
✔️ Deploying a major website upgrade or redesign
✔️ Launching a new digital platform or customer portal
✔️ Handling high-traffic events, such as marketing campaigns or peak sales periods
If your team needs an extra layer of confidence to ensure a smooth transition, Hypercare is the right choice.
What does hypercare include?
Hypercare is designed to provide extra reassurance and expert guidance during business-critical launches. While your team remains in control of the deployment, our experts are on standby to support you through any challenges that may arise.
✅ Dedicated Umbraco experts on standby – A team that is ready to assist, giving you the extra reassurance you need when you finally click “Launch”
✅ Priority response – If an issue arises, we’ll react immediately to guide you, and minimize disruption.
What hypercare is not?
Hypercare is a proactive support service for business-critical launches. Here’s what Hypercare does not include:
🚫 A general support service – If you need help with everyday troubleshooting, bug fixes, or general inquiries, the best option is to reach out to our Umbraco Support Team. Hypercare is a specialized service for important launches.
Does your plan include Hypercare?
Hypercare is an exclusive offering for Umbraco Enterprise customers. If you’re an Enterprise customer, then yes, you can book Hypercare in advance for your next big launch. Reach out to your account manager to discuss your Hypercare needs and ensure peace of mind for your next critical deployment.
If not, then take a look at the plans here and imagine the time and worry you’ll save by having a dedicated team of experts from Umbraco HQ when you finally click “Launch” on that important release.
How to Book Hypercare
To ensure we have the best team available for your needs, Hypercare must be booked at least 5 business days in advance. This allows us to match the right experts to your project and ensure they’re fully briefed before launch.
To schedule a Hypercare session, you simply have to reach out to our Umbraco Support team, who will kick off the process from there.