1. Gold Support

    €833
    Per month billed annually or €1061 month to month (12 months)

    Keep all your Umbraco projects running smoothly with expert help and architectural advising from Umbraco HQ.

    Purchase Gold Support
  2. What you get with Gold Support

    Responsible for multiple Umbraco sites or a site portfolio? Then Gold Support might be something for you. Especially if you'd like to be sure that your projects moves in the right - and most efficient - direction.

    With Gold Support you get full support for up to 5 sites + Architectural Advising, making sure you got the perfect foundation when you start a new Umbraco project. 5 features are included in Gold Support:

    • 25 accounts for umbraco.tv
    • 5 Umbraco Forms licenses
    • 5 Umbraco Courier licenses
    • Support for up to 5 sites
    • Umbraco architectural advising
  3. Support

    €350
    Per month when billed annually or €400 month to month (12 months)

    Stuck? Get help and guidance on a single Umbraco project from Umbraco HQ's very own support heroes.

    Purchase Support
  4. What you get in the Support plan

    A direct helpline to Umbraco HQ. That's what you get. Stop wasting time and frustration on looking for the answer elsewhere - get the correct answer here and we'll guide your project back on the right track.

    The basic Support plan gives you full support for a single site + 3 features to make your work with Umbraco even more delightful:

    • 5 accounts for umbraco.tv
    • Umbraco Forms
    • Umbraco Courier
    • Support for a single site
  5. Enterprise

    Let's talk
    Flexible billing terms, annual or month to month (12 months)

    Support for business-critical sites that require always-on support and advice directly from Umbraco HQ.

    Contact us
  6. What you get with Enterprise

    You get the most and the best. Bucketloads of useful Umbraco features, full support for up to 5 sites, Architectural Advising and most importantly - 24/7 coverage and our best response time on support.

    Being responsible for business-critical sites means it's important for you to have a lifeline to Umbraco HQ that is even more direct than anyone else's. So we let you jump the queue.

    A total of 9 great features are included in Enterprise support:

    • Unlimited accounts for umbraco.tv
    • Unlimited Umbraco Forms licenses
    • Unlimited Umbraco Courier licenses
    • Support for up to 5 sites
    • Additional site add-on available
    • Umbraco architectural advising
    • 8-hour response time SLA
    • Issue escalation
    • 7 day x 24 hour coverage

Support features

Support from Umbraco HQ

Your support requests are handled by people who know Umbraco by heart. The support team has experience with the inner-workings of Umbraco and 1000's of implementations in every conceivable environment. And if there’s an issue they can’t solve, they have a main line into the entire Umbraco core development team to help resolve your issue.

Architectural Advising

With Umbraco Support you get real solutions to your real challenges. Even better, before those challenges arise you can contact us for architectural advice to ensure that all your Umbraco implementations follow best practices. Architectural advising is the cornerstone of support. We believe it is cheaper, better and more fun to prevent a problem than to repair it later. Available with Gold and Enterprise support plans.

Guaranteed Response Time

We’ll get back to you within 24-hours guaranteed, and our average response time is less than 4-hours so you won’t have to wait long to hear from us. For Enterprise Support customers we guarantee an 8-hour response time, but our average response time is less than 2-hours.

Umbraco.tv

Umbraco.tv will help you go from zero to Umbraco hero at a pace that suits you. Our easy to follow online training videos and written docs will give you the fundamental knowledge to build awesome Umbraco websites.

Umbraco Courier

Courier solves the problem of complicated, headache-inducing deployments. It automatically detects the parts you need, transfers them to the Umbraco site you want, and ensures that everything is safely installed. Your developers will thank you and can use their saved time crafting amazing and impressive sites!

Umbraco Forms

Everyone deserves a form creator that's as easy to use as Umbraco, so we built just that. Whether it's a simple contact form or an advanced multi-step questionnaire that integrates with 3rd party services - it'll be a breeze.

Full Source Code

All Umbraco CMS source code is freely available and uses the OSI-approved MIT license so there’s no need to hesitate in choosing Umbraco for any client, government, or NGO.

Bug Fix Warranty

Our bug fix warranty guarantees a fix within 7 business days from date of confirmation for defects in the Umbraco CMS that are considered severity 1 or relate to security. This gives you the assurance that, if there is a defect, it will be addressed in a timely manner.

Online Support Management System

Your support requests are routed to a robust management system where you can keep track of which requests are open and which have been resolved. For Enterprise Support customers, any member of your email domain is automatically added to the system and can view all requests streamlining your teams access. Enterprise Support requests are also automatically assigned the highest priority.

Flexible Licensing

Each Umbraco Support contract is assigned to a single domain, includes all sub-domains as well as two specified development or staging domains. We also include licensing for unlimited use on your localhost and domain.local sites so there’s no worries about developer licensing.

If you don't know Umbraco, here are some numbers behind the world's friendliest CMS

One of the biggest benefits of using Umbraco is that the community is incredibly pro-active, extremely friendly and helpful.

Chances are that if you get an idea for something you would like to build in Umbraco, someone has already built it. So it is very likely that you can get good and friendly advice from someone from the Umbraco community on Our - just ask.

Number of active installs
409.219
Number of active members in the community
220.022
Known free Umbraco packages available
320

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