Umbraco Support for the friendly, open source .NET CMS
Choose a support plan for you on-premises Umbraco projects
Professional and Enterprise Support is included, along with all the other benefits, when you host your projects on Umbraco Cloud.
Head over to the Cloud pricing page for more information.
Umbraco Professional
Recommended for:
Business-critical sites of low to medium complexity with a moderate need for support and consulting.
Support
Support for site(s)
Support for one site
Individual onboarding program
Included
Response time
Guaranteed
Umbraco Learning Base
Included
Licenses
Umbraco Forms License
Included
Discounts
Access to Umbraco Deploy Discount
Included
20% discount on Umbraco training
Included
Enterprise features
Dedicated Service Responsible
-
Custom SLA
Not included
Architectural Advising
Not included
Code Review
Not included
Hypercare
Not included
Bug fix warranty
Not included
Enterprise Newscast
Not included
Umbraco Enterprise
Recommended for:
Business-critical projects with high needs of customization. Support and SLAs tailored to your needs.
Support
Support for site(s)
Flexible number of supported sites
Individual onboarding program
Included
Response time
Tailored
Umbraco Learning Base
Included
Licenses
Umbraco Forms License
Included
Discounts
Access to Umbraco Deploy Discount
Included
20% discount on Umbraco training
Included
Enterprise features
Dedicated Service Responsible
Included
Custom SLA
Included
Architectural Advising
Included
Code Review
Included
Hypercare
Included
Bug fix warranty
Included
Enterprise Newscast
2x per year
What you get with Umbraco Professional and Enterprise
Individual onboarding program
All to ensure that you get the most value out of the Umbraco plan you’ve chosen, our paid plans include an official onboarding procedure. We will schedule an online meeting where we will guide you through everything the plan entails and set you up within our systems. The onboarding program includes showcasing how to submit support tickets, how to start a chat conversation, you will also be introduced to the issue tracker, relevant training channels and documentation, among other necessary information to set you off on the right track.
Dedicated Service Responsible
After you’ve chosen your Umbraco plan and got officially onboarded, you’ll be all set to use our support channels. But should any issues or questions arise in regards to support or the support agreement itself, we've got you covered. You will be assigned a dedicated account manager which means that you will always have someone you can call or write an email to. Your very own friendly Umbraco buddy, if you will.
Support and guidance - straight from Umbraco HQ
With the paid plans you get direct access to people who really know Umbraco best practices by heart. The Umbraco Support Team has experience with the inner-workings of Umbraco and 1000's of implementations in every conceivable environment. They have even been part of coding the Umbraco core, so you can be confident that you’ll get the right and most effective solution whatever your Umbraco issue. The number of projects you have full support on depends on your Umbraco plan.
Answers sent directly to your inbox
It’s super simple to submit a support ticket: Sign in on Umbraco.com and submit it through your registered support profile. After that, you just have to wait for a *ping*- sound as the answer will be sent straight to your personal inbox - no need to keep pressing F5 or revisit your profile. This way you can calmly move on to other things knowing that we will get back to you.
Architectural Advising on your code
You wouldn’t start building a house without consulting an architect or building engineer, would you? Well, if you want a stable, reliable and beautiful house you wouldn’t. Same goes with your new Umbraco project. With Architectural Advising we make Umbraco-expert-eyes and brains available to you to get your project off to the best possible start. Together, we work on your blueprint so you can be calm and confident when you finally have to click the big “launch” button. We believe it is cheaper, better and more fun to prevent a problem than to repair it later. This feature is exclusively offered to Umbraco Gold Partners and Umbraco Enterprise customers.
A simple overview of your support inquiries
Want to keep track of all your support tickets? No problem. Our support management system gives you an overview of which requests are open and which have been resolved, so you know exactly what we have, and currently are, helping you out with. Simply sign in on support.umbraco.com and have a look.
Guaranteed response time
With a guaranteed response time you’re sure that we will get back to you - you’re not left alone, no matter how big or small issue or question you might have. We’re here. We guarantee that we’ll get back to you within 12-hours during business hours. However, our average response time is significantly lower, so you won’t have to wait long to hear from us. Response time for Umbraco Enterprise customers is usually 2-4 hours but is agreed upon based on needs.
Learning Base - Umbraco video tutorials
Umbraco Learning Base is our official YouTube channel where we help you go from zero to Umbraco hero at a pace and a time that suits you. Our step-by-step videos will give you the fundamental knowledge to build awesome and well-structured Umbraco websites - whatever your current skill-set. It’s a great tool, created by Umbraco HQ to ensure that you learn the best ways to work with Umbraco.
Umbraco Deploy Discount
Umbraco Deploy solves the problem of complicated, headache-inducing deployments. It automatically detects the parts you need, transfers them to the Umbraco site you want, and ensures that everything is safely installed. A “mover” that will give your developers more time to use their talent on crafting amazing and impressive Umbraco sites for your clients. As a Professional or an Enterprise support customer, you save a significant amount on the one-time license fee for Deploy On-premises. Check out the special discounts for Umbraco Deploy.
Umbraco Forms - the simpler way to collect data
Whether you need a simple contact form on your website or an advanced multi-step questionnaire, it'll be a breeze with Umbraco Forms. Umbraco Forms is an add-on that’s built into the Umbraco core which means that it will help you collect the data you need without having to move visitors off your site, compromise on design or worry about integration with 3rd party services. It’s a simpler, more streamlined and user friendly way to collect the data you need.
Hypercare - book a personal backup-team of experts
Need extra reassurance when you finally click the “Launch” button on that big, business critical project? With Hypercare you’re able to book experts from Umbraco HQ to stand by, making sure everything goes as smoothly as possible. If there’s an issue, we’ll be on it ASAP. Extend your team for the important launch - just in case - and be able to celebrate in style and afterwards, sleep like a baby. Hypercare is exclusively offered to our Umbraco Enterprise customers.
Bug Fix Warranty
With our Bug Fix Warranty, you can be certain that, if you, we or someone else finds a defect in the Umbraco CMS, it will be addressed and fixed in a timely manner. We guarantee a fix within 7 business days from date of confirmation for defects in the Umbraco CMS that are considered of highest severity (severity level 1) or relate to security. With this warranty you can work with Umbraco with peace-of-mind knowing that we don’t rest on our laurels as we want to offer you the best and safest foundation for you to create your projects on.
Code Review
Ever encountered an issue you struggled with solving, ending up with you spending ages staring intensely at your code without getting anywhere? Trust us - it happens to many. With Code Review you can save yourself from this agony by having a fresh set of Umbraco-expert eyes have a look at the piece of code that's holding you back. This feature is offered to Umbraco Enterprise customers only.
Enterprise only: 24/7 Coverage and Issue Escalation
As an Umbraco Enterprise customer you get special treatment. Our best SLA, our highest priority and attention and you even get the ability to escalate an issue based on the level of its severity. Your Enterprise support plan will be build to fit your business' and sites’ specific needs and demands, so you can be sure that we’re here, fast, when you need us to be.
20% discount on official Umbraco training courses
This is an amazing opportunity to become officially Umbraco-certified, and do so much cheaper. Because with our paid plans you also get a 20% discount on official Umbraco training courses. That’s not even all. If you’ve chosen the Umbraco Enterprise plan, further training discounts can be agreed upon, depending on the number of attendees and a specific course.
Enterprise Newscast
Exclusive Umbraco news delivered directly to you. The Enterprise Newscast is a twice a year hosted live webinar for our Enterprise clients to inform you about the latest Umbraco news and available benefits. We’ll give you exclusive updates from Umbraco HQ and let you in on any new initiatives that might be taking place. All so you’re better informed, all to make your life as our Enterprise client easier.
Additional products for Umbraco CMS
Sometimes you need just Umbraco Forms and Umbraco Courier to bring your site home or a license for TV to get started in the best way possible. We hear you there and offer them as stand alone products, licensed per site.
Umbraco Forms
Everyone deserves a form creator that's as easy to use as Umbraco, so we built just that. Whether it's a simple contact form or an advanced multi-step questionaire that integrates with 3rd party services - it'll be a breeze.
Umbraco Deploy
Starts from
Umbraco Deploy solves the problem of complicated, headache-inducing deployments. It automatically detects the parts you need, transfers them to the Umbraco environment your want, and ensures that everything is safely transferred.
Umbraco Learning Base
Free YouTube tutorials
On the Umbraco Learning Base we will help you go from zero to Umbraco hero at a pace that suits you. Our easy-to-follow videos + will give you the fundamental knowledge to start building awesome Umbraco websites: