If a course is cancelled earlier than 14 days before the course, the full registration fee is returned, no questions asked.
If a course registration is cancelled later than 14 days before the course, but earlier then 7 days before, 50% of the course fee is returned.
Finally if the course registration is cancelled less then 7 days before the course begins, there will be given no refund.
Running a course has significant expenses associated, so we have to ensure that all our courses are fully booked. Therefore, cancellations performed too close to the course start will make it hard for us to replace the cancelled seat.
On-site Cancellation Policy
When an on-site training is booked and confirmed by both parties (Umbraco HQ and the company booking the training), it cannot be cancelled later than 21 days before the start of the training.
If an on-site training is cancelled by the on-site training customer less than 21 days before the training begins, Umbraco HQ can invoice the other party for costs associated with the training, e.g. plane tickets, hotels and salaries.
All payments are upfront. You cannot attend the course, if your seat has not been paid for. There are no exceptions to this policy.
When you purchase a course, you simply purchase a reservation. To get access to any certifications after the reservation, you will need to fill out attendee details on your profile page under "Event reservations". If you do not fill out attendee information, we cannot give you access to any certifications.